FAQ'S

Does my canvas come framed?

Yes! Every order will come wrapped around 1.5 inch thick all natural wooden stretcher bars, and ready to hang on your wall straight out of the box.
If you choose the Black Frame option, your canvas will come gallery wrapped with a matte black floater frame.


How long will it take to get my order?

Within the US, expect your item within 6-11 business days of purchase. International orders will get to you in 9-12 business days of purchase. We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order. If you have any questions about your order during the process, feel free to contact our support team at support@e-bazaart.com


What Carrier Do Your Orders Ship?

Most U.S. orders are shipped via UPS or USPS.


Can I return my canvas?

We realize people make mistakes and it's our job to make sure you're absolutely happy with your order. Our canvases come with a 100% customer satisfaction. If you're experiencing immediate buyers remorse, you can cancel or change any order within 24 hours of purchase! Just contact support@e-bazaart.com with your order number and why you are canceling. If you wish to return your canvas after it has been received contact support@e-bazaart.com with your order number and why you are returning. Make sure to return the canvas to us in undamaged, original condition and we'll take care of the rest. 

Please Note: unfortunately we do not provide prepaid shipping, you will be responsible to cover shipping for anything you send back to us. 


What is the best way to hang a canvas?

Two saw-tooth hangers will be evenly spaced on the back of the canvas frame when the side they are applied to is longer than 36". Smaller canvases have saw-tooth hangers installed in the center of the back of the frame. You may choose to add your own hardware if you have a preference for how to hang your artwork.


What do I do if my canvas comes damaged?

We have had our boxes specifically designed to protect your canvas while in shipping. Canvases will either come in a plastic bag to keep out moisture and are held securely in the center of the box, or will be shrink wrapped to a pad in order to keep them from moving during transportation.  If your canvas does come damaged, we offer a free replacement. Just send us an email at support@e-bazaart.com with your name, order number, and pictures of the canvas and we will get a replacement taken care of.


What payment methods are accepted?

We only accept paypal as a payment method.